And I filed a formal complaint and had a back and forth with customer service over email. In the end a supervisor cancelled the order. So it was a vicious circle that no one could resolve.

The gift card department said they only handle issues with Walmart gift cards. Called customer care and was told to call the gift card department.

Well on another Air Miles offer I had issues with the gift card not arriving. I submitted my order # and email to request resending the eGift card, still nothing.